W Montreal Hotel

Don't miss the locally inspired treats sent to your room. They add a good personal touch to your stay.

My room, bar/lounge, club

Our experience was very very good from the moment we checked in, would stay there again. Stylish hotel with nice views, magnificent location and nice breakfasts.

Loved the really good tasting menu and cocktails. The cozy room. Concierge.

The location was great for visiting the Old City of Montreal. Excellent service at the hotel.

The bathrooms are silly. Having the glass panel for the shower 2' from the bed is strange. Not being able to take a shower without illuminating the whole room is strange. It's not even a matter of privacy, it's a problem when people have different sleeping habits and the early bird can't make a move without awakening their partner.

The location of the hotel was perfect as well as the design of the rooms.

The cleanliness of the room wasn't like I'm used to in this category of hotels.

direct access to underground Metro, fine atrium view room, excellent concierge service

Incredibly confusing valet parking options need clarification!!! A more efficient check-in process would enhance guest experience greatly!!! The lack of clear signs around the premises left me bewildered.

- The look and feel of the rooms. - The ease of the process to check in and out.

- The toilet was not functioning very well. - There was a bit of hair in the bed when we got there.

The confort of the room; quality and tasty in room food;

The room not ready at 5 pm while check-in is at 3; waiting for the room for 15 minutes, request to have king bed and front view not respected; time waiting at front desk to be served; key not working and had to go back in line-up at front desk....time to receive our room service meal

the welcome was a bit slow,, but the room was spacious with a stunning atrium view. also, the extensive breakfast options were delicious and the location made exploring easy. we really enjoyed the cozy atmosphere too!

Close to shopping area

The design is not suitable for family.

The pormotion of the room !

No buffet breakfast >_

Surprise birthday celebration bliss

The warmth of the staff enveloped us like a cozy blanket. Unexpectedly, they orchestrated a good surprise birthday celebration for my wife, which brought tears of joy. Every recommendation from concierge Sandrine was spot on.

Despite the charm, we encountered a hiccup with the valet service only operating on weekends, a surprise to us. It caused a bit of confusion but was ultimately manageable.

The staff, especially Katherine... front desk lady. she was amazing, the most helpful and adoring host! the rooms where clean and presnetable at all times. if you need ANYTHING they woudl arrange in a second!!!

lacked a pool and a roof area for relaxing.

Convenience of being close to the Old City and Downtown shopping.

Rooms were dark and gloomy. Everything looked dirty....the showers, the sheets, the floors. I couldn't wait to check out!!!! The Acura travel program is apparently for trips only within an eight block perimeter; however, nowhere in their pamphlet does it disclose that. Every minor detail has a extremely overrated service charge attached to it. We did not have a view out our window at anything, we could not even tell if it was sunny or raining outside. For a $300 + a night room; I expected much more. Will never stay there again.